They will enter the amount of cash they want to get out of the ATM. Typically, a Direct Express cardholder will go to an ATM to use their card to get cash. Money Not Given by ATM but Taken from Cardįourth, one of the most common reasons cardholders files a dispute has to do with ATMs not delivering cash, even though the amount is deducted from the card account. Next, they have to file a dispute with the dispute resolution department to try and get the money that was stolen restored to their card. Once they discover their card stolen, they have to go through the process of reaching Direct Express to have the card deactivated. Some cardholders have had their Direct Express debit card stolen, and their Social Security, SSDI, or SSI benefits drained from their account. This is one of the top issues why people file disputes with the Direct Express dispute resolution department. Second, and related to the first issue above is the issue of stolen Direct Express cards. That’s when they find out that their balance is lower than it should be. Since the cardholder believes they have enough money in the account to cover the transaction, they check their card balance. Generally, this issue is discovered when the cardholder tries to use their Direct Express debit card and their card is rejected. Here are the top three: Fraudulent Transactionsįirst, the biggest reason cardholders file disputes with the Direct Express dispute resolution department is because of fraud.Ĭardholders will discover a transaction or a series of transactions on their account that they did not make.
There are many reasons why Direct Express cardholders file disputes with customer service. The Top 3 Reasons for Direct Express Disputes
#TRANSACTION EXPRESS HOW TO#
0 kommentar(er)
